Job Vacancies

Unlike other veteran charities, our sole focus is on Veterans caught up in the UK justice system. Our Flagship program, Project Phoenix, provides peer mentorship support to veterans in prison to help them come to terms with their situation, aid rehabilitation and to prepare them for reintegration into society, post-custody. Our efforts have been proven to dramatically reduce the risk of reoffending and returning to prison. In 2023, in collaboration with NHS England and the Forces Employment Charity, we launched Op NOVA; this government backing allowed contracted support, and this significantly enhancing our offering to all former service personnel held in custodial establishments. Currently operating in England and Wales, we hope soon to be expanding into Scotland and Northern Ireland. What Care after Combat does is really important, not only at the individual level, but for our communities and wider society as a whole. What we do works – delivering life-changing, and often life-saving, support to some of our nation’s most vulnerable veterans.

This role requires efficient and comprehensive Administrative Assistant and secretarial duties. This will include working closely with the Executive Assistant and other headquarters staff and taking meeting minutes as required. Efficiency and high competency are required in maintaining records, databases, filing systems and preparing correspondence for the operational team members. This role includes being the first point of contact for people telephoning Care after Combat therefore an excellent telephone manner is essential as well as the ability to manage and respond appropriately to enquiries. The role also involves meeting and greeting visitors. Duties will include and not be limited to:

Key Responsibilities

1. Close working with the Executive Assistant (EA), Lead Managers (LMs) and wider Care after Combat team, providing administration support
2. Will need to develop an in-depth knowledge of Care after Combat’s personnel structure for all contracts and projects.
3. Will need to develop an in-depth knowledge of Care after Combat’s aims and objectives
4. Update of given information from operational team members, and input into working databases (Salesforce, Microsoft Excel and other CRM systems)
5. Responsible, as directed by the EA, for all aspects of secretarial and administrative support for Care after Combat.
6. Effective communication, liaising with all Care after Combat staff, voluntary mentors, veterans in receipt of Care after Combat services, HMP prison staff, and external contacts
7. Responsible for travel arrangements and booking accommodation
8. Dealing with telephone, email and written correspondence.
9. Maintain position of integrity, appreciating the need for confidentiality when dealing with people and issues appertaining to this post
10. Maintain a filing system compatible with Care after Combat organisation and GDPR
11. DBS administration – manage applications, ID verification and submissions, collate, check and file certificates
12. Represent Care after Combat as required and always work in line with our aims, values and plans.
13. Other duties may be assigned by the EA and / or SLT

Qualifications

Employment rights to live and work in the UK

Have a full driving license

Experience/ Knowledge.

Essential

Employment rights to live and work in the UK

Have a full and clean driving license

Previous office, administrative and organisational experience

Ability to work collaboratively across teams and grades

Experience of preparing high quality reports

Experience in the use of Salesforce/CRM systems.

Desirable

Be a Veteran or have relevant working experience with the armed forces, the prison service or a Veteran’s charity

Experience of NHS administration duties.

Skills

Good working knowledge of Microsoft Word, Excel and PowerPoint

Experience of or relevant skills to evidence confident Administrative Assistant skills

Excellent interpersonal skills; ability to network and communicate effectively with relevant outside agencies and staff

Able to accept responsibility and to respond confidently and calmly when managing workload

Able to work on own initiative, self-motivate and progress own work to deadlines once guidelines have been set.

Values

Approachable, cooperative and respectful of others

Strong commitment to team working

Good problem-solving skills and application of independent thinking

Trustworthy, honest, ability to work autonomously, take responsibility and demonstrates integrity

Ensure that the level of service provided is to the agreed quality standards.

Working Conditions

Care after Combat takes the safety of its staff and volunteers seriously.

A full enhanced DBS check is required.

Candidates should submit a CV and covering letter. Any applications without both of these documents will not be considered for taking forward to interview.

Job Type: Part-time

Pay: £14,280.00 per year

Expected hours: 22.5 per week, days and times to be discussed with the successful candidate.

Benefits:

Company pension
Health & wellbeing programme
On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 29/01/2025
Reference ID: CACAA

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.